Refund & Replacement Policy

BrainerBot — Replacement-First Guarantee

Our Promise

If any issue occurs within the first 24 hours of purchase and we can't fix it within that window — full refund, no questions asked. If an issue occurs later during your subscription, you get a refund for the remaining unused days.

Clause 1 — Definitions

Service — Refers to any digital streaming subscription or access account sold by BrainerBot.
Cooldown Window — A 24-hour period after delivery during which BrainerBot may fix or replace any faulty account before refund eligibility applies.
Remaining Time — The number of unused subscription days from the time an issue is reported.

Clause 2 — Change of Mind

Change-of-mind or "no longer needed" reasons are not eligible for refund or replacement once delivery is complete.
All sales are final unless covered under the service failure clauses below.

Clause 3 — Content or Language Specific Purchases

If you are purchasing for a specific season, show, or language, you must confirm availability before purchase.
After delivery, requests to change profile, plan, language, or region are not accepted.

Clause 4 — Account Access Issues (Within 24 Hours)

If an account cannot be used (e.g., login blocked, credentials invalid, playback errors), BrainerBot will fix or replace it within 24 hours of your report.
If the issue cannot be resolved within 24 hours, a 100% refund is issued.
If you request a refund during the 24-hour cooldown (before the fix attempt is completed), you will receive a 50% refund of the remaining time value.
Example: If 7 days remain in your plan, you receive 50% of those 7 days' value.

Clause 5 — Duration Adjustment & Partial Refund

If an issue occurs after you've used the subscription for some days, you will receive a refund for the remaining unused days.
Example: If you have a 30-day plan and an unresolvable issue occurs on day 15, you get a refund for the remaining 15 days.
If the delivered account lasts 28–29 days instead of 30, BrainerBot will credit or discount for the missing day(s).

Clause 6 — Customer Responsibility

Customers must report issues promptly with order ID, payment proof, and relevant screenshots.
Customers must cooperate with troubleshooting (password reset, VPN off, cache clear, or device switch) to help complete the fix within the 24-hour window.

Clause 7 — Non-Refundable Cases

Change-of-mind, mistaken purchase, or lower-price found elsewhere.
Account misuse, such as sharing credentials publicly, changing password/email, or logging in from excessive devices/locations.
Region-locked or unavailable titles when prior confirmation was not sought.
Problems caused by the user's internet, device, or VPN configuration.
Streaming platform outages or maintenance outside BrainerBot's control.

Clause 8 — Partial Credits and Adjustments

For verified disruptions caused by BrainerBot beyond the 24-hour window, pro-rated credits or extra service days may be issued instead of cash refunds.

Clause 9 — Refund Procedure

Submit refund requests via the official BrainerBot page or chat within the valid time frame.
Provide all necessary information: order ID, transaction proof, and issue description.
Eligible refunds will be processed to the original payment method. Processing time may vary by payment provider.

Clause 10 — Valid and Invalid Reasons (Examples)

Valid: Login blocked at delivery, credentials invalid, or account revoked with no replacement within 24 hours.
Invalid: Watched early, didn't like the catalog, wanted a different language later, or received a shared account elsewhere.

Clause 11 — Anti-Abuse & Fair Use

Repeated misuse, refund abuse, or chargeback attempts may result in service termination and denial of future refunds.

Clause 12 — Policy Updates

BrainerBot reserves the right to update or amend this policy at any time to reflect changes in business practices or platform requirements.
The latest version published on the official BrainerBot website or page shall supersede all previous versions.